Archive for December, 2009

Gestures Speak Louder Than Words

Tuesday, December 8th, 2009

gestureThe news:

 

The Polish city of Sosnowiec launched a campaign to encourage tourists from the French cities of Roubaix and Les Meraux, and Morocco’s Casablanca to visit the city. The campaign ran both on and offline and featured two young, attractive models seen to be gesturing in a positive way. The gestures, unlike in Poland where they have positive connotations, are highly offensive and can be considered sexually abusive in the Mediterranean and some Arab countries.

 

 

Behind the news:

 

Gestures are powerful communicators which sometimes seem universal, unrelated to language. After all, apes use them too!

 

But as we all now know thanks to the iconic HSBC “world’s local bank” campaign, gestures actually have different, very specific meanings in different places – an endless source of miscommunication, amusement and despair for the world traveller as well as global brands.  

 

There are no dictionaries we know of that fully describe the meanings of cultural gestures, although Desmond Morris, a British anthropologist, had a go at it. He spent a year watching and filming Italians, and categorized each one with a drawing and a meaning. He also found that the amount of gesturing varies significantly from one culture to another, concluding that Italians use more specific gestures than any other people around the world.

Inaccurate Cultural Advice Worse Than No Advice At All

Tuesday, December 1st, 2009

microsoft-poland2

 

The news:

 

A company photo published on Microsoft’s website recently caused a scandal after it appears that the company had followed inappropriate cultural advice. On the company’s US website the photograph depicts a scene of an Asian man, black man and white woman of various ages seated around a table. This was supposed to show equality within the company in regard to race and age. For the firm’s Polish website, the image is “photo-shopped”, with a white man’s head placed on the black man’s body. This spurred outrage with bloggers and tweeters around the world. The image was hurriedly removed and Microsoft issued an official apology although they gave no explanation of why the image was edited.

 

 

Behind the news:

 

This is yet another example of the power of digital advertising and how brands may no longer think of different markets in isolation; they now need to consider that each digital campaign released is readily available globally. Race is a sensitive topic across all markets and should always be considered in all aspects of marketing and advertising. An effective reminder of how inaccurate cultural advice can be equally as harmful as no advice at all.